Frequently Asked Questions

1. Is there a cost to register?
2. When I click on a button to watch a movie, why do I see a pop-up window appear and disappear?
3. What are the system requirements to watch video using AdamEveVOD.com?
4. I was able to watch a movie before but now it won't play. I keep getting an error message. What gives?
5. I'm not able to preview movies. What's up with that?
6. How does Pay-Per-Minute work anyway?
7. How do I change or cancel my package?
8. I just canceled my package but now I wish I hadn't! What can I do?
9. When I try to view a movie, I get a message that the 'license is invalid.' How do I correct this?
10. I'm using Windows 7 with Media Player 12 and videos won't play. Is there a fix?

There is no cost to register. When you sign up, you receive a free Pay-Per-Minute account loaded with 20 mintues. Then you'll have the option to upgrade your account to a monthly pay package. You can see the benefits of each of the packages here. A Pay-Per-Minute account lets you purchase minutes to view our vast library of movies. You're also able to preview short clips, up to three per day, of our movies.

This is probably due to software designed to block pop-up windows interfering with the launching of Windows Media Player. You will need to either disable pop-up blocking or add www.adamevevod.com as a "trusted site" that is allowed to launch pop-up windows. The Google Toolbar pop-up blocker will prevent this site from working unless you disable it entirely.

Pentium 550
256 MB of RAM
50 MB of free space
Windows XP
Windows Media Player 9.0 with DRM Update Enabled
Broadband Internet Connection (Dial-up not supported as the site requires a large amount of bandwidth)

Internet Explorer 5.0+
Windows Media Player 9.0 or 10.0

RECOMMENDED FOR BEST PERFORMANCE:

Pentium 4 or AMD 2.0 Ghz
1.0 GB RAM
100 MB of Free Space
Windows Vista
High-Speed Internet Connection (cable/DSL/T1)
Monitor capable of displaying 1024x768 resolution

Internet Explorer 7.0
Windows Media Player 11.0

This is a side effect of caching on your PC to speed up your browsing experience. There are two work-arounds that you can use to resolve this issue:

Disable Caching

1. At the IE menu bar, select Tools
2. Then select Internet Options
3. Then at the middle of the pop-up, in the Temporary Internet files section, select Settings
4. At the top of the pop-up, change the “Check for newer versions of stored pages:” to “Every visit to the page”
5. Then press ok on the pop-ups

1. At the IE menu bar, select Tools
2. Then Internet Options
3. Then at the middle of the pop-up, in the Temporary Internet files section, select “Delete Files”
4. Then press "OK" on the pop-ups

Currently our system allows you to watch up to six minutes of previews per day. For example, since all of our movies have a two-minute preview, you'll be able to watch up to three complete previews per day.

We have a variety of minutes packages that you can purchase. So when you make a purchase, those minutes are added to your account. Then you can choose to watch a movie, or any part of a movie, using your minutes. The various minutes packages are described here.

To cancel your package, please contact customer support by emailing us at support@adamevevod.com or by using our online contact form. To change your package, simply visit the Buy Time page and choose the new package you would like. Your old package will be prorated and your new package will take effect.

Contact us by email at support@adamevevod.com or by using our online contact form.

Assuming that you are running a PC and not a Mac (Mac use currently not supported), let's try to get you up and running:

1. Remove any Spyware from your machine (if you do not already have a good antispyware program on your computer SpyBot Search & Destroy is a free download from Safer Networking at http://www.spybot.com, make sure TeaTimer is enabled when you install)
2. Be sure that any file sharing programs (iTunes, Napster, emule, bittorrent) are turned off.
3. Try the DRM Reset Utility offered on the Netflix site by clicking here: http://www.netflix.com/pages/previews/resetdrm.exe (or copy and paste the link into your browser). If the reset utility does not work please contact Customer Service for additional instructions.

When you first attempt to play one of our videos, Windows Media Player 12 (WMP) will require the installation of two security updates. Please follow the instruction provided by the WMP dialogs and WAIT for the initial setups to complete before attempting to play the movie on the WMP playback window. While the setup is in progress the video will not play.